Shipt Delivery Service Frequently Asked Questions

A free, one-year membership in Shipt is available to students, faculty, and staff on the Twin Cities campus of the University of Minnesota starting January 23, 2023. These frequently asked questions are available to help you understand the service and how it aligns with University policies for students and employees. 


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What is the offer?

Free one-year personal membership for all Twin Cities faculty, staff and students.

Who is eligible?

All University of Minnesota Twin Cities students, faculty and staff, age 18+,  are eligible to participate in the free one- year membership pilot offer from Shipt.

What is the term of the membership?

The full-year membership begins on the day the individual joins and is good for a year from that date; the member will receive an auto-renew message with details about the cost to the individual if they renew. This membership offer will expire on January 22, 2024.

How do I sign up?

  • From the U Perks website or the email offer, you will be directed to the Shipt website,, where you can get more information and can sign up.
  • To take advantage of the free subscription, you will need to sign up using your zip code and email address.
  • Shipt will take over direct communications with you, the member, about the program.
  • The University does not provide Shipt with student or employee contact information.

I tried to sign up for the free offer, but received a message that said "this email is already in use." What do I do now?

This message indicates you already have an account, but not necessarily an annual membership, with Shipt. You will need to cancel that account by calling 205-502-2500 before you can sign up with your email address for your free membership. Your account will be cancelled immediately and you will receive an email to that effect soon after. Once you have cancelled, be sure you are signed out of that account and then you will be able to sign up for the free account. If you need additional assistance, contact

What is the University of Minnesota’s relationship with Shipt?

The University of Minnesota does not operate or take responsibility for Shipt services. Shipt is an independent third party company, not a vendor or subcontractor of the University. The University is only communicating that this offer has been made available by Shipt as a pilot to students, staff and faculty. If a student or employee chooses to take advantage of the free one-year Shipt membership offer, it is the student or employee who will own the relationship with Shipt. It is up to the individual student or employee to review Shipt service terms and privacy policy before deciding whether to sign up with Shipt. The University does not guarantee the success or quality of the Shipt services.

What if I already have a Shipt membership?

Once your current membership expires, you can subscribe for the free membership as long as you do that before the free membership offer expires on January 22, 2024.

How does the ordering/delivery work?

Shipt members who place an order with Shipt, select a one-hour window when they would like the order delivered. The Shipt member should choose a window when they are home/residence hall to receive the order. The member must meet the shopper at the door to receive their order. The University will not permit the order to be left in a lobby or with a University employee. Shipt policy says it will attempt to contact the customer repeatedly before returning the purchases to the store; however, the University has no role or control over the services and will not be able to assist if delivery is not successful. Students and employees should reach out to Shipt directly if there are concerns or issues with a grocery delivery.

How does the University’s Alcohol Policy apply?

Shipt offers alcohol delivery to members over 21 years of age as part of its services. However, if you are over 21 and ordering Shipt delivery to a University building, the University's housing and employee workplace policies on alcohol still remain the same (see below). University of Minnesota policy does not allow any alcohol in residence halls or workplace locations regardless of age.

The Housing & Residential Life Policy on Alcohol:


a. Possessing, consuming, or being in the presence of alcoholic beverages is not permitted by any individuals in 17th Avenue Hall, Bailey Hall, Centennial Hall, Comstock Hall, Frontier Hall, Middlebrook Hall, Pioneer Hall, Sanford Hall, or Territorial Hall, even if such persons are 21 years or older.

b. Possessing, consuming, or being in the presence of alcohol under the age of 21 is strictly prohibited. The possession or use of alcohol is permitted in Keeler Apartments, Radius Apartments, Wilkins Hall, and Yudof Hall ONLY by residents who are 21 years of age or older.

c. Residents or guests of legal drinking age may not possess, consume, or provide alcoholic beverages if any resident of that room/apartment is not of legal drinking age or if any person under the age of 21 is present in the room.

d. Possessing, providing, or consuming alcohol in common areas of a residence hall or apartment facility is not permitted.

e. Purchasing, providing, or serving alcohol to or for an underage person is prohibited.

f. Being intoxicated to the point where state law remands you into custody is strictly prohibited.

g. Being under the influence of alcohol under the age of 21, as demonstrated through one’s actions, behaviors or the results of a blood-alcohol content reading is strictly prohibited.

h. Possessing, providing, or serving large quantities or “Common Source” quantities of alcohol (kegs, party balls, beer bongs, punch bowls, boxes of wine, etc.), or creating or participating in drinking games is not permitted in the residence halls or apartment complexes.

i. Possession of empty alcohol containers is prohibited.

The Drug-Fee University Policy, which applies to all faculty, staff, and students:

Students, faculty, and staff are prohibited from engaging in:

  • the illegal possession, use, or distribution of alcohol, drugs, and drug paraphernalia on all University premises, in University-supplied vehicles, and as part of  University activities and business; and
  • the unlawful manufacture, distribution, dispensation, possession, or use of a controlled substance on all University premises, in University-supplied vehicles, and as part of University activities and business.

Shipt complies with all state laws and regulations related to alcohol delivery. Shipt policies related to alcohol. Shipt will ask for ID/license to prove age and scans the ID so it is recorded in their system. 

Will the program continue after the first year?

Shipt will monitor sign-up and use of the free membership program throughout the year and will gauge success based on the membership rate. 

Depending on the success of the program, Shipt will determine if it will continue to offer the program and what the terms are.

For more information, click here to Shipt's site.