HR PEAK Training

Overview

This page is a collection of trainings and resources to support the HR PEAK processes.

HR PEAK Vocabulary

  • TeamDynamix (TDX) is the service request software that the Human Resource Operations Center uses to manage service requests as part of the PEAK Initiative.
  • Requestors have a finance or HR request (e.g., reclassification, purchase), or are responsible for creating a TDX ticket on behalf of the requestors (e.g., department admin, campus/college/unit HR staff member).
  • Approvers are assigned to review requests. For HR, these individuals are generally the HR Lead for the campus, college, or unit.

Requestor Training

How-To Resources

Training Videos

Spreadsheets for Mass Changes and Request Forms

Standardized Guidelines

Talent Acquisition Process

TDX Form Completion

Guidance on Which Form to Use

TDX Roadshow Resources

TDX Roadshow Recordings

eLearning Modules

Approver Training

How-To Resources

Training Videos

TDX Reporting Resources

General Resources

Tips by Process

Overall

  • All comments added to a request will be tracked and saved. If you are not the requestor and want to notify that person when adding a comment, uncheck the "Make comments private" checkbox and click the Notify field to check the requestor's checkbox.
  • To reopen a closed ticket, you can reply to any email notification from that ticket or change its status to "Reopen" when commenting on the ticket. Please don't add comments to a closed ticket; they will not re-open it.

Hiring

  • Future-dated hires aren't visible in TDX until after their hire date. 
    • If you need to update a future-dated hire's record, you can either 1) find the email notification for the initial Hire ticket and reply with the record change(s); or
    • Provide information to the Operations Center using the Suspended Employee form

Modify

  • The system only brings in active employee records. This means most forms that use iPaaS to look up employee information will show only active employees. If someone needs to make changes to an inactive employee record, they should use the “Update Inactive/Suspended Appointment” form.

Payroll Audit

TDX Payroll Audit Process

TDX Forms

How to Access HR TDX Forms

Starting December 4, 2023, employees in Phase 1 campuses, colleges, and units will see the HR and Finance TDX forms in MyU.

  • Click on the "Key Links" button on the top ribbon

  • Select "HR & Finance Service Requests" in the drop-down menu to go to the forms.
     

    Screenshot of the location of the HR & Finance Service Requests menu link in MyU

Need help with an HR TDX Request or Approval?

Below is detailed guidance to help direct specific types of questions to the appropriate channel. For general assistance, contact the Office of Human Resources: [email protected] | 612-624-8647 or 800-756-2363.

Type of RequestContact Method
  • What form to use
  • Process question
  • Form wording question
  • Status of a ticket
  • Request for improvements to a form

Contact Center

[email protected]

612-624-8647

  • Question on a submitted request
  • Change to a submitted request
  • Data entry issue on specific request
  • Escalate ticket priority
  • Question on full cycle recruited request, at any point in the process
  • Comment directly on an open TDX ticket or reply to an email related to the submitted request.
  • If the ticket has been resolved, reply to an email related to the submitted request to reopen the ticket.