HR Update

PEAK Phase 2 colleges and administrative units will begin using the new service model on Monday, December 2. If you’re going to submit requests with the new service model, here’s what you need to know:

• TeamDynamix (TDX) training resources reminder: OHR’s PEAK: Training page has a collection of training resources available for PEAK units. The PEAK-HR Training Plan provides a recommended sequence for reviewing those resources. 
• TDX support: Help is available to all employees requesting services through TDX. You can get help by commenting on your TDX ticket or messaging the OHR Contact Center (ohr@umn.edu or 612-624-8647 or 800-756-2363). 
• Hypercare through January: OHR will provide additional resources (e.g., responding to issues and questions) to unit representatives throughout December and January. If you’re a Requestor, you can contact your local HR unit with any process questions. 
• Website updates for clarity: OHR anticipates increased web traffic from non-PEAK users after the go-live date. To ensure everyone finds the right information, callout boxes will appear on pages where PEAK and non-PEAK processes diverge. 

What to expect

The first few weeks may feel bumpy as people adjust to new technology and processes. While this is to be expected, the HR Operations Center and Talent Acquisition teams are here to support you.

Thank you for your patience and partnership as we navigate this important transition together.

To learn more about the service transition, read the PEAK Initiative’s article, “Go-Live for Phase 2 Units.”