Supervisory Development Content Library

Conflict in the workplace may be uncomfortable for many, yet it does have a purpose.

Conflict in the workplace may be uncomfortable for many, yet it does have a purpose. In this webinar you will learn to:

• Recognize the benefits of conflict.
• Create more self-awareness regarding your own approach to conflict and that of others.
• Assess conflict to determine its source.
• Build the skills needed to effectively manage conflict.

When facing a conflict, it is normal to feel angry, frustrated, and stressed out. Managing these negative fee ings allows you to focus on the situation in a productive way and to avoid doing and saying things that make the conflict worse. Reacting out of anger and frustration is not likely to resolve anything. 

Conflict can feel like a competition in which you either win or you lose. However, most of the time, there are solutions that will give everyone something they need. A key to managing conflict is to begin by understanding everyone’s interests, needs, and priorities and then think creatively about mutually beneficial solutions. 

Guide detailing various challenges managers and supervisors may experience.