03. Assess the Consequence on the Accountability Ladder
Assess the progress:
- Is the person showing progress on the key accountability?
- If they are making progress, consider the ways to reward that behavior and provide continuous support.
- If they haven’t made any progress, how effective is the current level of consequences in driving their actions? Do you need to move to a higher level of consequence?
The Accountability Ladder describes the hierarchy of consequences if someone achieves or doesn’t achieve an outcome. The Accountability Ladder is intended to be illustrative, not comprehensive. The rungs on the ladder can look differently depending on your own supervising context.
Accountability Ladder Zones:
No Pressure zone
Description: Nothing good or bad happens when a person does an action. There is no incentive either way.
- 0: There are no consequences for their actions.
( - ) Peer Pressure zone
Description: Colleagues are aware of each others' responsibilities, successes, and failures.
- Many others know what their responsibilities are.
- Only they know about their success or failure.
- A few others know about their success or failure.
( - ) Cultural Pressure zone
Description: Supervisors directly cultivate an organizational culture of accountability through conversations, visibility, praise & critique.
- They feel strong cultural pressure to do or not do something.
- They receive praise or critique from you, their supervisor.
- Many others know about their success or failure.
( - ) Financial Impact zone
Description: Performance reviews and compensation increases are based on progress in the key accountability.
- They receive a higher or lower rating on their performance goals.
- They receive meaningfully more or less compensation.
( - ) Career Impact zone
Description: Supervisors make decisions that affect the employee's career progress based on progress in the key accountability.
- Their career progress and/or work opportunities accelerates or decelerates.
- They can be terminated or promoted for their action. or lack of action.